Help with your order

Check your dispatch email and tracking link for the latest courier update. If you ordered a pre-order item, check its expected dispatch date too. If the delivery is overdue or the tracking doesn’t explain what’s happening, tell us about it and we’ll help.

Check the courier’s delivery photo or notes, any safe place and with other members of your household or neighbours. If you still can’t find it, contact our team with your order number and tracking information.

Flowers and vases may travel in separate parcels and arrive at different times. Check your dispatch email for more than one tracking link. If an item isn’t accounted for or a parcel is overdue, let us know what’s missing.

We’re sorry something isn’t right. Keep the item and packaging, and report the problem with your order number and photos if you can. You don’t need to attempt a repair or arrange return postage before contacting us.

Contact us as soon as possible. We’ll check how far your order has progressed and what we can change. Once an order is being packed or has been dispatched, changes may no longer be possible. Ask our team for help.

Tell us as soon as possible and we’ll check what can be done. If your order has already been dispatched, we’ll help you with the next steps. Contact Customer Care.

Check junk or spam and the email address used at checkout. If payment appears to have been taken but you can’t find the confirmation, contact us with your name, email address and approximate order date. Please don’t send full card details.