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Love them at home, or send them back. Our 30-day Happiness Guarantee gives you time to see if your flowers are right for you. Something arrived damaged, faulty or incorrect? Tell us using the form below and we’ll help.
Sign in with the email address used at checkout. Open your order, select “Request return” and choose the items you’d like to send back.
We’ll email you with the address and instructions for sending your items back. Please wait for these before posting your parcel so we can match it to your order.
Include every stem and component you'd like to return, pack securely and keep your proof of posting. We recommend a tracked service.
We’ll email you when your refund has been issued, normally within 2 working days. It goes back to your original payment method. It can take a further 5 working days to reach your card.
Can’t find your order or access your account? Get in touch and we’ll help you get started.
A little care with packing helps your flowers and vase arrive back safely.
Your refund goes back to the original payment method. If you paid with a gift voucher, that part is refunded to gift-voucher credit. We’ll email you when it has been issued.
For a full-order return, we refund the standard delivery charge. Any extra paid for next day or Saturday delivery is not included. For partial returns, the original delivery charge is not refunded. You’ll find the full details in our refund policy.
We don't currently offer an exchange service. If you’d like something different, start your return through your account for a refund to your original payment method, then place a new order for your preferred flowers. If you need help choosing, our team can advise.
Check for our refund confirmation email and allow up to 5 working days after it was issued. If that time has passed, contact us with your order number and the date of the email.
Gift sets and arrangements sold as one product must be returned complete, with every stem and component. You can return separately purchased products from a larger order. If part of a product is faulty or damaged, tell us using the form below and we’ll help.
Yes. If your standard bouquet or arrangement qualifies for a return, we also refund its optional hand-tying fee under our 30-day Happiness Guarantee. Please keep it tied and complete until you have decided to keep it.
The best way to know if your flowers are right for you is to see them in your own home, in your own light, alongside the colours and pieces you love. That’s why our 30-day Happiness Guarantee gives you time to decide.
Unwrap your flowers and gently position them in a vase to see how they look in your space. While you’re deciding, keep them clean, dry and complete. Please leave stems uncut, avoid substantial reshaping, and keep hand-tied bouquets tied and arrangements together.
Save the box and wrapping where you can, so everything can be packed safely if you decide to return it. Flowers you send back should be in their original condition.
Something arrived damaged, faulty or incorrect? We’re sorry it isn’t right. Tell us what’s happened and we’ll help with a replacement or refund.
Please include:
Keep the item and packaging, and contact us before paying to send anything back. Send what you can—our team will help you from there.
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If you’re unsure which route to use or cannot access your order, our team can help.
You’ll find the complete conditions, cancellation information and delivery-charge details in our refund policy and terms and conditions. If anything is unclear, we’re happy to help.
