Contact Customer Care

Questions about your order or choosing flowers? Our team is here to help.

Monday to Friday, 9am–4pm UK time

[email protected]01242 323 132

Choose the subject closest to your enquiry and tell us how we can help. If it’s about an order, include your order number.

What should I include?

About an order? Include your order number and the email address used at checkout.

Something damaged, missing or incorrect? Tell us which item is affected and include photos of the item and packaging if you can.

Choosing flowers? A photo of your vase or space, useful measurements and an idea of your colours and budget will help us recommend suitable options.

More help