Frequently asked questions

That's the whole point of what we do. Our flowers are designed to be exceptionally realistic - hand-finished, with the petal detail, colour variation and natural movement of the real thing. Most people can't tell until they're right up close, and plenty of our customers tell us their guests reach out to touch them before they realise. If realism is what you're after, it's what we've spent over a decade getting right.

It varies by flower, because different blooms need different materials to look convincing. Many are made from coated fabric or moulded to replicate petals precisely, while some of our more delicate flowers, like tulips and lilies, use a soft foam to capture that particular softness. Every stem has a wire core, which lets you bend, curve and shape it.

"Silk flowers" is an older term for artificial flowers, from the days when they were commonly made from silk. Today's are made from far more advanced materials, which is why the good ones look so much more realistic than the silk flowers you might remember. Ours are faux flowers in the truest sense: designed to look real, built to last.

Years, not days. With a little care, our flowers hold their colour and shape for years, rather than the week you'd get from fresh ones. Keeping them out of harsh direct sunlight and giving them the occasional dusting is all it really takes. Our care guide covers everything.

No, our flowers aren't scented. It's one of the trade-offs of faux, though many customers see it as a benefit if they're sensitive to the strong perfume of some fresh flowers. If you'd like a little scent, a light spritz of a room fragrance nearby does the trick without going near the petals.

They're designed for indoor use. Our flowers aren't made to withstand the weather, and prolonged sun and rain will fade and damage them over time, so we'd always recommend keeping them indoors where they'll stay looking their best.

A gentle dusting every few weeks keeps them looking their best - a soft cloth, a feather duster, or a hairdryer on a cool, low setting all work well. For marks, a damp cloth or baby wipe usually lifts them. Avoid harsh cleaners and sprays. Our care guide has the full details.

For an uncut, plastic-coated stem, yes - the base is sealed, so a little water in a clear glass vase is fine and can add to the effect.

If you've cut a stem, reseal the cut end first (clear nail varnish works well) before it goes near water, or the exposed wire can rust.

Delicate foam stems, such as tulips and lilies, shouldn't ever go in water.

If you'd rather not risk it, pebbles or beads in the base of a glass vase give the same finished look with none of the fuss.

Our care guide has more information on this subject.

Only if they're left in harsh, direct sunlight for a long time - UV rays are what dulls colour eventually. Kept out of a strong south-facing window, or turned occasionally, they'll hold their colour for years.

Faux flowers are packed compactly to protect them in transit, so they need a few minutes of shaping once they're out of the box: opening the petals, fanning the foliage and curving the stems. It makes all the difference.

Our unboxing guide walks you through it step by step.

We do. All of our vases are handmade in Europe from handblown glass or ceramic and designed to perfectly complement our stems & arrangements.

You'll find them in our vases collection.

A vase with a wider body and a narrower neck is the most forgiving, because the neck gathers the stems and holds them in place for you. Beyond that, it's about scale and finish to suit the spot.

Our styling guide goes into how to choose and arrange.

It depends on the size of your vase and the look you're after - a wider neck needs more stems to fill it.

If you'd rather not work it out, our arrangements come ready-designed by our in-house florist, so the balance is already done for you.

For an opaque vase, simply bend the stems to length so you can reshape and reuse them later.

For a clear glass vase where the stems show, trim them with wire cutters, never scissors, as every stem has a wire core.

Our styling guide covers the method.

We accept all major cards - Visa, Mastercard and American Express - as well as Apple Pay, Google Pay, Shop Pay, PayPal and Klarna.

You can also pay with a gift voucher.

There is a £5.00 minimum order value for UK deliveries.

Our minimum order value for US shipping is $50.00.

Our minimum order value is £50.00 for deliveries to the rest of the world.

If you need to amend or cancel an order, contact us as soon as possible. We’ll do our best to help before it’s dispatched.

If your order is already on its way, our Order Help page explains what to do next. You also have our 30-day Happiness Guarantee if your flowers aren’t right for you at home.

We do. They're digital, available in a range of denominations, and valid for 12 months from the date of issue.

You can buy a gift voucher here. If you lose the email or code, contact us and we’ll help recover the unused balance once we verify the original purchase.

Orders are dispatched Monday to Friday, and once yours is on its way, you'll receive a dispatch confirmation to help you keep track of it.

If it's taking longer than expected and you haven't heard from us, get in touch and we'll chase it up for you.

Standard UK delivery takes 2–3 working days and is free on orders of £100 or more. Below £100, it costs £5.95 for UK mainland and remote areas, or £9.95 for Northern Ireland.

UK mainland next day delivery costs £10.95 for in-stock orders placed before 12 noon, Monday to Friday. Saturday delivery costs £14.95; order before 12 noon on Friday.

For remote areas, other destinations and the full timings, choose your destination on our delivery page. Checkout shows the delivery options for your address.

Flowers and vases may be packed separately to protect them, so they can arrive in different parcels at different times.

Check each tracking link in your dispatch emails. If an item is missing, a parcel is overdue or the tracking is unclear, contact our team with your order number and we will help.

Yes, we deliver to a number of countries outside the UK. Rates and timings vary by destination, so you'll find the full details on our delivery page.

Our 30-day Happiness Guarantee gives you time to see your flowers in your own home, in your own light. If they’re not quite right, request a return within 30 days of delivery.

While you’re deciding, keep everything clean, dry and complete. Leave stems uncut, keep hand-tied bouquets tied and arrangements together, and save the packaging where you can.

Our Returns & refunds page explains how to get started, return postage and what happens next. You can find the full details in our refund policy.

Sign in to your account with the email address used at checkout. Open your order, select “Request return” and choose the items you’d like to send back.

We’ll email you the address and return instructions. Please wait for these before posting your parcel so we can match it to your order. You arrange and pay postage when returning something because it isn’t right for you.

Our Returns & refunds page takes you through the steps. If something arrived damaged, missing or incorrect, use the report a problem form instead.

We aim to issue your refund within 2 working days of receiving your return and will email you when it has been issued.

Then allow up to 5 working days for it to appear on your original payment method, depending on your bank or payment provider. Contact us if it has not appeared after that time.

We’re sorry something isn’t right. Contact our team with your order number, the affected item and a short description. Include photos of the item and packaging if you can.

Keep the item and packaging, and contact us before attempting repairs or paying return postage. We will confirm whether a return is needed and arrange a replacement or refund as appropriate.