Business and Marketing Support Assistant
Cheltenham - Office Based
Full-Time
About Us:
The Faux Flower Company is a vibrant and progressive business committed to providing exceptional artificial floral solutions to clients worldwide. Our core values include a tenacious pursuit of innovation, unwavering dedication to customer satisfaction, and fostering a collaborative workplace culture. We are currently seeking a dynamic and adaptable Business and Marketing Support Assistant to join our team.
Job Description:
The Business and Marketing Support Assistant will play a crucial role in supporting our business operations and marketing efforts. This position requires a proactive individual with strong mathematical and analytical skills, a keen eye for detail, and excellent customer service abilities. The successful candidate will assist in various tasks, including customer service, data analysis, market research, administrative support, and contributing to the overall efficiency of our marketing campaigns. Additionally, this role will involve supporting the operations team to ensure smooth business processes and effective cross-functional collaboration.
Key Responsibilities:
Data Analysis and Reporting:
- Collect, analyse, and interpret data to support business, marketing, and operational strategies.
- Generate regular reports on sales performance, market trends and campaign effectiveness.
- Provide insights and recommendations based on data analysis to optimise marketing efforts and operational processes.
Market Research:
- Conduct research on industry trends, competitor activities, and customer preferences.
- Assist in identifying new market opportunities and potential areas for growth.
- Maintaining up-to-date knowledge of social media platforms and contributing to strategic planning.
Administrative Support:
- Assist in managing schedules, meetings, and communications for the marketing and operations teams.
- Coordinate with other departments to ensure smooth operations and timely project delivery.
- Handle various administrative tasks, including documentation, filing, and record-keeping.
Marketing Campaign Assistance:
- Support the creation and execution of marketing campaigns.
- Assist in content creation, including writing, editing, and proofreading marketing materials.
- Help manage social media accounts, monitor engagement, and track campaign performance.
Operations Team Support:
- Collaborate with the operations team to streamline processes and improve efficiency.
- Assist in inventory management, order processing, and logistics coordination.
- Support the implementation of operational initiatives and projects.
Customer Service:
- Provide exceptional customer service support, addressing inquiries and resolving issues in a timely manner.
- Assist in managing customer relationships and ensuring high levels of customer satisfaction.
- Coordinate with the relevant teams to handle customer requests and feedback effectively.
Skills
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritise, and manage time effectively.
- Familiarity with market research methods and tools.
- Creative and detail-oriented with a proactive approach to problem-solving.
- Customer service skills with a commitment to providing outstanding service.
- Strong mathematical and analytical skills with proficiency in data analysis tools (e.g., Excel, Google Analytics).
Desirable but not required
- Experience with social media platforms and digital marketing is a plus.
- Experience or familiarity with operational processes is an advantage.
- Bachelor’s degree in business administration, Marketing, or a related field.
Benefits:
- Competitive salary and performance-based incentives.
- Opportunities for professional development and career growth.
- Collaborative and inclusive work environment.
How to Apply:
Interested candidates are invited to submit their CV via email to Head Of Operations Rachel Dunn.
Please send your application to hello@thefauxflowercompany.com with the subject line "Business and Marketing Support Assistant Application."
The Faux Flower Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join The Faux Flower Company and be a part of our mission to drive innovation, achieve excellence, and deliver outstanding customer satisfaction!
