Frequently Asked Questions

Artificial flower information

All of our artificial flowers are hand made from the finest quality materials. The fabrics have been carefully selected to ensure that our flowers look as close to nature as possible. Some of our blooms such as our roses are made from a synthetic material such as polyester whereas our lilies, tulips and magnolia stems are made from a type of foam that has been treated to ensure that each petal holds its shape perfectly. We tend to stay away from silk as this frays relatively easily and is a dead giveaway that your flowers are faux! 

Each of our flowers are hand made and hand painted making each one slightly different from the next, perfectly reflecting nature. Not only do we ensure that the heads of each of our flowers are incredibly realistic but we have paid a lot of attention to the stems of our flowers as well to ensure that these too are as close to nature as possible. Our roses are a great example of this with their realistic thorns and beautiful detailing on the stem and leaves.

Artificial flowers really require very little maintenance but there are a few tips that we recommend to keep your blooms looking 'fresh'. We would suggest each month putting your hairdryer on a cool setting and using this to blow away any dust that may have settled on the petals. This is especially important for the white and lighter coloured flowers as it's the dust that tends to cause marks whereas these don't show up as much on the darker colours. If you do see a mark on the blooms we would suggest using a damp cloth to try remove any stains. 

For the more delicate flowers such as our tulips, lilies and magnolia these are made from a special type of treated foam and it's important not to get these wet! If you do spot any marks on them then the best remedy is to use a baby wipe to try to remove the stain. We do not recommend placing the flowers in direct sunlight, in case there could be some colour-fading over time.

They certainly can! All of our stems are sealed at the bottom therefore placing them in water for short periods of time is absolutely fine and is a great way to fool your guests into thinking they are fresh! If the flowers are left in water for long periods you may start to see slight discolouration on the stem so we would recommend allowing the stems to fully dry out after each time they are in water. We love putting our blooms in water just before a dinner party as it always has our guests convinced that the flowers are fresh. Bear in mind if you purchased a bouquet with matching vase where the stems were trimmed, these are best not placed in water.

Whilst our flowers are not specifically designed to be outside (as they have not been tested to be photo stable) several of our retail and trade customers use our flowers outdoors very successfully. 

Things to consider are that darker coloured flowers won't show dirt as easily however over time they made fade from the sun, whilst the opposite is true for white flowers. The materials used for berries and foliage tend to tolerate outdoor conditions the best while our tulips and lilies are not suitable for outdoors. 

All of our flowers have stems which are comprised of one or multiple soft wires (depending on the flower) running down the centre which has been wrapped in paper and finished with a layer of plastic. As each of the stems are wired, they can easily be bent to fit any height of vase and straightened later if you decide to change how you want to display them! 

As there is a wire running through each of the stems, we would ideally recommend using wire cutters to cut through the stem however if these aren't available then a strong pair of garden or kitchen scissors should do the trick!

One tip if you are having trouble getting through the wire is to cut through the paper and plastic with your scissors and make a small knick in the wire. Bend the wire back and forth which will help to weaken the wire and ultimately break it. 

It's hard to determine exactly how long your artificial flowers will last however our estimate would be at least 5-10 years depending on the environment that they have been displayed in. We have had ours for years and they are still looking as 'fresh' as ever! 

Replicating authentic flower fragrances can be difficult however we do appreciate that the smell of a fresh flower bouquet is one of their most compelling features. One great way to enhance the feel of your bouquet is to place your arrangement next to one of our fabulous diffusers available in a variety of floral scents. This will surely get your guests leaning in to give your blooms a sniff! 

If your artificial flowers are called a 'bouquet' this means they will arrive tied together ready for you to pop in a vase.

If your artificial flowers are called an 'arrangement' the faux flowers will arrive as loose single stems for you to arrange and style with your own personal touch.

Vase information

Yes we certainly do! We have a whole section on our website dedicated to our gorgeous collection of glass and ceramic vases of various shapes, sizes and styles. Many of our bouquets and arrangements listed on the website have the option to order your flowers with the vase.

If you would like any advice on which of our vases would suit a particular bouquet, please get in touch here.

We find that vases with a wider base and narrower neck are the best shape for displaying our artificial flowers and many of our vases have this shape. The height of your vase will be perfect if the lowest leaves or branch of your faux flowers stems nestle just above the rim. You can also bend or trim your stems to fit your vase

No, we tend to find that while it may be convincing at first, this artificial water discolours over time which results in the whole look of the arrangement being diminished. We also find that it makes the vase very difficult to clean and dust is often left to gather on the top of the 'water' which again results in the flowers looking unrealistic. 

Orders, Delivery & Returns

Unfortunately we are unable to offer such flexibility at this time and you cannot amend an order once its been placed.

UK Standard Delivery - 2-3 working days

  • FREE for orders over £90
  • £4.95 for orders between £30-£90
  • £7.95 for all orders between £13- £29.99

UK Express Delivery - next working day (order before noon)

  • £9.95 for all orders over £13

Yes! We ship to (almost!) anywhere in the world and our international shipping rates start from £18.

Orders to Europe have any customs duties and/or VAT added at checkout to expedite customs clearance and ensure no shipment delays

Rest of the world shipping rates are also shown at check-out and exclude UK VAT.

Each of your flowers will be lovingly selected, wrapped in protective recycled paper and placed in one of our cardboard boxes and tied with our gorgeous ribbon ready to be unwrapped and and enjoyed!  Stems may be bent to make them fit inside your box securely and are simply straightened again (or trimmed, as above, if desired).

Vases are double-boxed and surrounded by recyclable paper void fill.

If your order is a gift the invoice will be omitted from your order. 

Yes, each of our bouquets are made to order and they will arrive tied together with the stems trimmed to the appropriate lengths. Our bunches and arrangements will arrive as single stems, not tied together and ready for you to arrange. 

Depending on the size of arrangement that you are looking to create and whether you like a fuller or more minimal look we would suggest styling your flowers in odd numbers when working with just a few stems. The heights of the stem and size of the flower heads are all listed on our website so you can compare these with the vase that you have. 

contact information

You can contact our team on or 01242 245427 between the hours 9am to 2.30pm Monday to Friday or complete this form

Gift vouchers

Absolutely! Please click here