Terms of Service

These terms and conditions together with our Privacy Policy or any other policy referred to in these terms and conditions ("Terms") apply to your use of and access to the Website. These Terms will apply to any contract between us for the sale of any product including any order placed by you for any product over the Website. 

Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference. 

If you do not agree to these Terms, you must cease using and accessing this Website. 

Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time. 

Use of website 

Your use of our Website is governed by these Terms and our Privacy Policy or any other policy referred to in these terms and conditions. You agree that the information you provide when placing an order is true and accurate in all respects. We only use your personal information for the purposes detailed in our  Privacy Policy (eg dealing with orders and accounts, processing payments). You will notify our customer service team of any changes to that information. 

Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law. 

Any content you upload to our Website will be considered non-confidential and non-proprietary. The Faux Flower Company have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy. 

We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others. 

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to The Faux Flower Company for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website. 

Promotional offers 

From time to time, The Faux Flower Company run promotions and offers on selected products or lines, the terms of which are entirely at its discretion. A full list of the current offers can be found below in the Offers section. As each promotion may have different terms and conditions, you are advised to contact us if you require detailed information about a particular promotion. We refer to these collectively as our "Promotional Offers”.

All of our Promotional Offers are subject to the below terms and conditions: 

  1. They are only valid on full-priced items and cannot be used on sale or promotional items that are already discounted unless otherwise stated; 
  2. They cannot be used in conjunction with any other offer; They are valid for a limited period of time as specified in the marketing communication on the website or in stores and cannot be used outside of that period: 
  3. Two promotions cannot be applied to the same order and some promotions are restricted to one per customer 
  4. Promotions may have a minimum spend, contact us for further details. 
  5. Our 'buy 5 get one free' promotion, only applies to orders of the same stem. 
  6. Promotions are not valid in our web outlet store; 
  7. If an item is returned which brings the amount spent below any qualifying level for an offer or promotion, the offer value may be deducted from any refund; and; 
  8. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice. 
  9. By using our promotional offers you will be automatically signed up to our mailing list.


By placing an order with us, you agree to and accept these terms. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer services advisors on 01242 245427, between the hours of 9am – 2pm Monday – Friday, or via email on hello@thefauxflowercompany.com or by post using the address given above. Calls to our Customer Service team are charged at the local rate (BT customers only, other network providers may vary).  

By placing an order via this website, you are making an offer to The Faux Flower Company to purchase the goods detailed in your order upon the terms described in your order. 

By placing an order for the delivery of goods via this website, you are making an offer to The Faux Flower Company to deliver the goods detailed in your order upon the terms described in your order. 

Once you have placed an order for goods (and delivery, if applicable), we will send you confirmation that your order has been received, but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and The Faux Flower Company for the sale and delivery of our goods will only exist once an order has been accepted, processed and dispatched to you. We will take payment from your PayPal/Apple Pay/Google pay or via Klarna account at the time you place your order. This does not affect your legal rights. 

Prices and availability of goods are subject to change without notice. 


We endeavour to display through this Website all items in our current range. We aim to hold stock of all styles whilst a product is active. However, occasionally an item might be out of stock and we may have to advise you of this once your order has been placed. You will be invited to receive a refund the item is not being restocked in a timely manner. 



Please note that a delivery charge will be added to your order value where appropriate. The Faux Flower Company shall receive such delivery charge in relation to the delivery of the goods.  

All dates quoted for delivery are estimated delivery dates only and may be subject to change. The Faux Flower Company cannot accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery. 

EU Deliveries 

Deliveries to EU countries will be subject to the following terms and conditions. 

By accepting these terms and conditions and requesting delivery within the EU you are making an offer to The Faux Flower  Company to deliver the goods detailed in your order upon the terms and charge described in your order. Ownership, title and risk of the goods will pass to you when the goods are placed at your disposal at our UK premises. Prices are exclusive of UK VAT (placeholder for destination VAT). 


Conformity of goods 

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products. 

Your right to cancel 

You have a legal right to change your mind and cancel your order within 14 days of receipt and receive a refund of all charges for the cancelled goods and the standard shipping charges in the UK (check for Int?). We will process the refund without delay and in any event not later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification.  You will then need to return the item(s) by post. Parcels returned by post are returned at your own cost. For more information on how to change or cancel your order before dispatch, please see further or FAQs on placing an order and our Returns page to activate a return following receipt of goods.  

Gift cards and E-gift card ("Gift Tender Terms") 

The Faux Flower Company gift cards and E-gift cards ("Gift Tender") can be used or redeemed online (subject to website terms and conditions).  

Gift Tender may be exchanged for goods the price of which being equal to or lower than the balance or value of the Gift Tender. Gift Tender can be used as a complete or partial payment. If a purchase exceeds the redeemer's Gift Tender balance or value, the remaining amount must be paid with another method of payment. If any item purchased with Gift Tender is subsequently exchanged for an item of a lower price or refunded, any money owing to you will be refunded via the form of Gift Tender originally used for such purchase. 

Gift Tender cannot be resold, transferred for value or exchanged for cash. No cash change will be given on purchases made using Gift Tender. Gift Tender cannot be used to purchase other Gift Tender. Gift Tender is not cheque guarantee, credit or charge cards. 

Gift Tender cannot be returned or refunded, except in accordance with your legal rights. 

The Faux Flower Company shall not be liable or responsible for lost, stolen, destroyed or damaged Gift Tender, or if Gift Tender is used without your permission. The Faux Flower Company is unable to replace Gift Tender if lost or stolen. 

The Faux Flower Company shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, technical and computer faults, failures and malfunctions or any other circumstances amounting to force majeure. 

The Faux Flower Company reserves the right to refuse to accept any Gift Tender (and to take alternative forms of payment) which it deems to have been tampered with, defaced, modified, duplicated, damaged, or which otherwise is suspected to be affected from fraud. 

By purchasing, using or accepting Gift Tender you confirm your acknowledgement and acceptance of these terms and conditions. The Faux Flower Company reserves the right to amend these terms and conditions from time to time, without notice and to take appropriate action, including the cancellation of Gift Tender, if, in its discretion, it deems such action necessary. This does not affect your legal rights. The Faux Flower Company is the sole issuer and obligator to you. The Faux Flower Company may assign its issuer duties without recourse. 

The remainder of these Terms shall apply to all purchases of goods made using Gift Tender. To the extent that there is any conflict or inconsistency between the Terms and these Gift Tender Terms, these Gift Tender Terms shall take precedence prevailing over the provisions of the Terms. 

UK VAT refunds 

UK VAT is not charged on goods exported to a destination outside of the United Kingdom. 0% UK VAT has been applied on these sales, therefore these sales are not eligible for a UK VAT Refund. 

Customs and import Duties 

All prices quoted on the Website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the United Kingdom (UK) then your UK sales tax (VAT) will be zero. Prices may be shown in  your local currency.


From 1st January 2021, orders from EU countries with an order value over €150 will be subject to import duty in addition of local country goods and services tax (VAT). The Faux Flower Company pays all import taxes and duties on your behalf, on a delivery duty paid (DDP) basis and this charge is added at checkout.  

From 1st January 2021, orders from EU countries will still be liable for goods and services tax (ie VAT) at your local EU member state rate. The Faux Flower will calculate this and pay this on your behalf. The in-country VAT will be shown at checkout.  

The Faux Flower company takes care of all the post-Brexit import, duty and VAT arrangements to make your shopping hassle free. Our carriers will complete all necessary customs paperwork to ensure there are minimal delays with orders from EU countries.  


Due to customs restrictions on total or combined orders to a single US address, if you are placing an order of over USD800 please call our helpful Customer Service team on +44 1242 254427, who will be happy to help ensure your order gets placed and processed as quickly and efficiently as possible. 

 Rest of World 

Through our partnership with Fedex, we can give customers access to preferential shipping rates. Fedex are able to offer expedient customs clearance in multiple markets. Customers are responsible for paying all local tax and duty incurred on import of goods. Failure to pay these will result in your parcel being returned to sender, which incurs significant cost, and will be deducted from any refund due.   

Returns from outside the United Kingdom 

It is vital to mark your return as “British Returned Goods” on the exterior of the parcel so that exemption from return import duties and taxes is applied. If not, any import duties and/or taxes we incur on return shipments will be deducted from any amounts due for refund to you. 

We cannot be responsible for goods held by customs or lost in transit. 

Disclaimer & limitations of liability 

The Faux Flower Company does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither The Faux Flower Company nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Faux Flower Company or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you. 

The limitations of liability in these conditions shall apply equally for the benefit of The Faux Flower  Company and any other associated company of The Faux Company as if references to The Faux Flower Company included references to each such associated company. 

Copyright and Trademark 

While The Faux Flower Company uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Faux Flower Company will not be responsible for any errors or omissions or for the results arising from the use of such information. While The Faux Flower Company takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. 

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Amaranthine Home Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited save that you may: 

Copy, print (one copy only) or download extracts of the material on this Website for the sole purpose of using this Website in good faith for domestic purposes or placing an order with The Faux Flower Company; and 

Copy, print (one copy only) or download the material on this Website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them. 

Laws and Territories 

To the extent it is possible to exclude the application of other laws and regulations, these Terms and your use of our Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This Website and our Terms have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. 

Further, The Faux Flower Company will not be responsible nor liable for your use of any other Websites which you may access via links within this Website. The Faux Flower Company does not control these Websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with The Faux Flower Company. The entire liability of The Faux Flower Company under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. 

The Faux Flower Company will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. 

The Faux Flower Company may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of The Faux Flower Company. 

No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded. 



Contact Info 

This Website www.thefauxflowercompany.com (the " Website"), is owned by and operated by or on behalf of Amaranthine Home Ltd ("Amaranthine Home Ltd", "we" or "us"). If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us by telephone on 01242 245427 between 9am - 2.30pm Monday to Friday, by email at hello@thefauxflowercompany.com or by post using the address given below. 

The Faux Flower Company 

Unit 37 

Lansdown Industrial Estate 

Gloucester Road 


GL51 8PL 

United Kingdom 


Tel: 01242 245427 

Company Registration Number 11887154. 

VAT Registration Number GB285017795.